Website Chat
Chat with your website visitors, right where they already are.
Add one line of code to your site and let visitors talk to your team or your AI Agent — in the exact same shared Inbox you already use for WhatsApp.
Every new workspace starts on the Free plan.
What visitors see
Chat with us
Hi, do you ship to Canada?
Yes! Typically 5–7 business days.
What you add to your site
Embed code
<script src="/widget.js" data-channel="pk_website_example" async></script>This is the real embed snippet from your Website Chat settings — one script tag, nothing else to install.
How it works
From script tag to shared Inbox, in four steps.
Create a channel
From the Website Chat page, create a channel and get your embed code.
Add one line to your site
Paste the script tag anywhere on your page — no other code changes, no plugin to install.
Visitors start chatting
A chat bubble appears on your site, and a visitor's messages go straight into your shared Inbox.
Reply from your Inbox
Your team — or your AI Agent, if it's enabled — replies from the exact same Inbox used for WhatsApp.
Why it works
One widget, the same Inbox you already use.
One-line setup
Add a single script tag to your site — no plugin, no other code changes.
Same shared Inbox as WhatsApp
Website conversations land in the exact same Inbox, Automations and AI Agent as your WhatsApp messages.
Turns visitors into contacts
When a visitor shares their name and email, it's saved as a real CRM contact — automatically.
Domain-restricted, if you want
Lock the widget to your own domain(s) once you're ready, or leave it open while you're setting up.
Works on mobile
The chat panel adapts to small screens so visitors can chat from their phone.
Turn any channel on or off
Enable or disable a website channel anytime from the Website Chat page.
Setup & limitations
What you control, and what to know today.
What you control
- Create more than one channel, and name each one.
- Restrict a channel to your own domain(s), or leave it open during setup.
- Visitors can skip sharing their name and email if they prefer.
- Turn any channel on or off anytime.
Good to know
- With no domain configured, the widget works from any site that embeds it — add your domain(s) before going live.
- A visitor's conversation is tied to their own browser, not a login — it continues there, not automatically across devices.
- Message sending is rate-limited to help prevent abuse.
Bring your website conversations into Drop Chat.
Create a channel, add the embed code, and start replying from the Inbox you already use for WhatsApp.
Every new workspace starts on the Free plan.