Terms of Service

1. Agreement

Drop Chat ("the Service") is operated by Mark 42 Digital Solution. By creating an account or using the Service, you agree to these Terms. If you don't agree, please don't use the Service.

2. The Service

Drop Chat lets businesses connect a WhatsApp Business Account and manage customer conversations, contacts, automations, campaigns, appointments, and an optional AI-assisted reply agent, through one platform.

3. Your account

• You are responsible for the accuracy of your account and organization information.
• You are responsible for keeping your login credentials confidential.
• You must be authorized to act on behalf of the business/organization you register.

4. Acceptable use

You agree not to use the Service to:

• Send unsolicited bulk messages (spam) or message anyone without valid consent, as required by WhatsApp's own policies and applicable law.
• Send unlawful, harassing, fraudulent, or deceptive content.
• Attempt to circumvent WhatsApp's Business Platform policies or Meta's terms.
• Attempt to gain unauthorized access to another organization's data or account.

You are solely responsible for obtaining valid consent from your contacts before messaging them, and for complying with WhatsApp's Business Messaging Policy and all applicable messaging/privacy laws.

5. WhatsApp / Meta Platform

Your use of WhatsApp messaging through Drop Chat is also subject to Meta's WhatsApp Business Platform terms. Drop Chat is not affiliated with, endorsed by, or sponsored by Meta or WhatsApp.

6. Billing

Paid plans are billed as described at signup/upgrade, processed via Razorpay. Fees are non-refundable except where required by law. You can cancel your subscription at any time from the Billing page; cancellation takes effect at the end of the current billing period.

7. Your data

You retain ownership of your organization's data (contacts, messages, campaigns). Our Privacy Policy describes how we collect, use, and protect it.

8. Service availability

We aim for reliable service but do not guarantee uninterrupted availability. We may modify or discontinue features with reasonable notice where practical.

9. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate accounts that violate these Terms, WhatsApp's policies, or applicable law.

10. Limitation of liability

The Service is provided "as is". To the maximum extent permitted by law, Drop Chat is not liable for indirect, incidental, or consequential damages arising from your use of the Service.

11. Changes to these terms

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above.

12. Contact us

Questions about these Terms? Email us at support@dropchat.in.