Automation
Automatically reply to WhatsApp messages that match your rules.
Create simple rules for incoming WhatsApp messages. When a message matches your conditions, Drop Chat sends your reply in that same conversation — instantly, every time.
Every new workspace starts on the Free plan.
Price enquiry reply
Sends the same helpful reply whenever someone asks about pricing.
When
A WhatsApp message is received
If
Any of these conditions match
- Message textcontains“price”
- Message textcontains“rate”
Then
Send a WhatsApp message
Thanks for asking! Our team will share the latest prices with you shortly. Meanwhile, which property are you interested in?
Result
Reply sent in the same conversation
Logged in the rule's run history
Automation
Answer common WhatsApp messages the same way, every time.
Create simple rules for incoming WhatsApp messages. When a message matches your conditions, Drop Chat sends your reply in that same conversation.
Rules for incoming WhatsApp messages
A rule runs as soon as a matching WhatsApp message arrives — no need to watch for it.
Match what the customer wrote
Check the message text, message type or the customer's number with contains, equals, starts with and more — match all or any.
Consistent replies, clear history
Send the same WhatsApp reply every time the rule matches, see every run, and switch a rule off anytime.
How it works
From rule to reply, in four steps.
Create a rule
Go to Automations and start from the only trigger available today — when a WhatsApp message is received.
Add conditions, if you want
Match on the message text, message type or the customer's WhatsApp number — require all or any of them, or leave it open.
Write the reply
Set the exact WhatsApp text reply the automation sends back when a rule matches.
Switch it on
Active rules run the moment a matching message arrives, every time, with no delay.
Why it works
Simple, reliable, and easy to check.
Runs instantly
A matching rule fires the moment the message arrives — no delay, no manual step.
Match exactly what you need
Check the message text, type or the customer's WhatsApp number, matching all or any condition.
Consistent replies
Send the same WhatsApp reply every time a rule matches, so nothing gets forgotten.
Full run history
See every time a rule ran, including why it was skipped or failed.
Easy to turn on or off
Switch any automation Active or Inactive whenever you like.
Managed by your admins
Automations are set up and controlled by your workspace's admins.
Controls & limitations
What you control, and what to know today.
What you control
- Turn each automation Active or Inactive at any time.
- Choose to match all or any of your conditions.
- Write the exact reply the automation sends.
- Check a rule's full run history anytime.
Good to know
- Today, a rule can only trigger on an incoming WhatsApp message, and can only send a WhatsApp text reply.
- There's no delay — a matching rule runs the moment the message arrives.
- Automations are set up by your workspace's admins.
Stop answering the same question twice.
Set up your first rule from the Automations page, and let Drop Chat handle it from there.
Every new workspace starts on the Free plan.