InboxWhatsApp Business Platform (Cloud API)
Hi! Is the 2BHK on MG Road still available?
Messages to your WhatsApp Business number arrive in Drop Chat as they come in.
Conversations to customers
Every customer message, answered and turned into business.
Bring WhatsApp and website conversations into one place. Let AI handle routine questions, give your team the context they need, and turn conversations into organized leads and follow-ups.
WhatsApp Business Platform (Cloud API) · Website chat · AI agent · CRM
Inbox
Riya Sharma
Around 11 am, please.
Website visitor
Do you deliver to Noida?
Arjun Mehta
Thanks, see you then!
Riya Sharma
Hi! Do you have a slot for a consultation tomorrow?
10:02 AM
Happy to help! What time works best for you? I'll pass it to the team to confirm.
AI agent · 10:02 AM
Around 11 am, please.
10:03 AM
Noted — 11 am tomorrow. Our team will confirm shortly.
AI agent · 10:03 AM
Riya SharmaNew contact
- Lead stage
- New
- Follow-up
- Tomorrow, 11:00 AM
Team alerted on WhatsApp
Channels
Meet your customers wherever they start the conversation.
Bring WhatsApp and website conversations into one shared workspace, so your team can respond from Drop Chat.
Website chat
Drop Chat widget on your site
yourbusiness.com
Do you deliver to Noida?
Visitors start a chat from the widget on your website — added with one line of code.
InboxAll conversations
Search conversations
- 2 unread
Karan VermaWhatsApp
Is the 2BHK on MG Road still available?
- 1 unread
Website visitorWebsite
Do you deliver to Noida?
Arjun MehtaWhatsApp
Thanks, see you tomorrow!
Neha GuptaWebsite
Can I book a demo this week?
What happens next
One conversation. A complete customer journey.
Drop Chat helps your team move from the first message to organized customer information, lead management and follow-up — without losing the context of the conversation.
Step 1: Message arrives
Your customer starts a conversation on WhatsApp or your website.
WhatsApp · Karan VermaHi! Is the 2BHK on MG Road still available?
Step 2: AI or team responds
AI can handle routine questions, and your team can step in on any conversation.
AI activeYes, it is! Would you like to schedule a visit? Our team will confirm a time.
Step 3: Customer context
The conversation stays linked to the customer. New WhatsApp numbers are saved as contacts automatically.
Karan Verma
+91 98••• ••210 · Contact
Step 4: Lead
Turn promising conversations into leads and move them through your pipeline stages.
2BHK enquiry
- New
- Contacted
- Qualified
Step 5: Follow up
Schedule the next follow-up or appointment so opportunities don't get forgotten.
Site visit
Saturday, 11:00 AM · Scheduled
When the AI picks up a customer's details, your team can get a WhatsApp alert with the summary.
Team inbox
AI when it helps. Your team when it matters.
Give your team one place to manage customer conversations, while AI handles routine questions and people step in when the conversation needs a human touch.
Inbox
Search conversations
InboxArchived
Karan Verma
WhatsAppHi Karan, this is Priya from the team…
Neha Gupta
Website1 unreadCan I book a demo this week?
Riya Sharma
WhatsApp2 unreadAround 11 am, please.
Arjun Mehta
WhatsAppThanks, see you tomorrow!
Karan Verma
Hi! Is the 2BHK on MG Road still available?
10:02 AM
Handled by the AI agent
Yes, it is! It's a 2BHK on the 4th floor with covered parking. Would you like to schedule a visit?
10:02 AMRead
Can the rent be a little lower? And is it pet-friendly?
10:05 AM
Your team, after switching to Human
Hi Karan, this is Priya from the team. Let me check both with the owner and get back to you today.
10:07 AMRead
Type a message…
One shared inbox
Keep WhatsApp and website conversations together for the whole team.
AI assistance
Let the AI agent answer routine questions from your business information.
Human control
Switch any conversation to Human with one click — the AI stays quiet while your team replies.
AI agent
Replying on WhatsApp
Using the business info you added
- Customer: Hi, do you have a 2BHK available?
- AI agent: Yes, we can help with 2BHK enquiries! Which area are you looking in, and when would you like to visit?
- Customer: Near MG Road, this weekend. Can I bring my pet?
- AI agent: Pet policies depend on the property, so I'll ask the team to confirm that for you. Which day works best — Saturday or Sunday?
AI on for your business Switch to Human anytime Lead alerts on WhatsApp
AI agent
Let AI handle the questions your team answers every day.
Give customers quick answers to routine questions while your team stays in control of every conversation.
Answer routine questions
The AI agent replies to everyday WhatsApp and website questions as soon as they arrive, when you've turned it on.
Use your business information
Describe your services, timings and policies once on the AI Agent page. It answers from that — and when something needs confirming, it says your team will confirm instead of guessing.
Keep your team in control
Switch any conversation to Human and the AI stops replying there. Turn the agent off for the whole business anytime.
CRM
Turn conversations into organized customer relationships.
Keep customer details, leads, stages and follow-ups connected to the conversations your team is already handling.
Keep customer details in one place
Name, phone, email, company, where they came from and their WhatsApp consent — linked to their conversations.
Track leads through your pipeline
Turn a contact into a lead and move it through your own stages, with notes and a history of every change.
Know who owns the next step
Assign each lead to a teammate and schedule the follow-up or appointment so the next action is clear.
ContactsKaran Verma
- Conversation
- Contact· Automatic
- Lead· Your team
- Stage· Your team
- Owner· Your team
- Follow-up· Scheduled
Karan Verma
Added via WhatsApp · automatically
- Phone
- +91 98••• ••210
- karan@example.com
- Source
- Consent
- Opted in
Upcoming appointment
Site visit · Saturday, 11:00 AM
Reminder scheduled 24h before
Lead
2BHK enquiry
Pipeline stage
- Done: New
- Done: Contacted
- Qualified· Current
- Proposal
- Won
- Assigned to
- Priya
Note
Wants a weekend visit near MG Road. Asked about pets — owner to confirm.
Priya · stage moved to Qualified
One workspace
Everything your team needs to turn conversations into customers.
Bring conversations, AI, customer management and follow-up tools together in one workspace.
Drop Chat· Workspace
Inbox
- Karan Verma WhatsApp
Is the 2BHK still available?
- Website visitor Website
Do you have weekend slots?
- Neha Gupta WhatsApp
Thanks, see you Saturday
Karan Verma
AI replyingIs the 2BHK still available?
Yes! Would you like to book a site visit this weekend?
Lead2BHK enquiryQualified· Owner Priya
Recent activity
- Automation · Price enquiry replyRan
- Campaign · Weekend open houseScheduled
- Appointment · Site visit · Sat 11:00 AMReminder set
Team Inbox
WhatsApp and website chat conversations in one inbox your whole team shares.
AI Agent
Replies to customers using the business info you add — switch to a human anytime.
CRM
Contacts, leads, pipeline stages, owners and notes, linked to every conversation.
Automation
Send a set WhatsApp reply whenever an incoming message matches your rules.
Campaigns
Send approved WhatsApp templates to opted-in contacts, now or at a scheduled time.
Appointments
Book appointments for your customers and schedule reminder follow-ups.
Use cases
Built for businesses that run on conversations.
From enquiries to follow-ups, keep customer conversations and the next step connected.
Real estate
Answer property enquiries from WhatsApp and your website, track each buyer as a lead and schedule site visits.
Uses: InboxCRMAppointments
Clinics & wellness
Reply to appointment enquiries, book visits for your patients and schedule reminder follow-ups.
Uses: InboxAppointments
Education & coaching
Answer course and batch questions, then track prospective students through your own stages.
Uses: AI AgentCRM
Local services
Handle service requests in one inbox and book each visit with a reminder for the customer.
Uses: InboxAppointments
Agencies & professional services
Keep client enquiries, notes and the next step next to every conversation, shared with your team.
Uses: InboxCRM
Retail & small businesses
Answer common questions with AI or set replies, and send approved WhatsApp updates to opted-in customers.
Uses: AI AgentAutomationCampaigns
Pricing
Choose the plan that fits your business.
Start with the tools you need to manage customer conversations, leads and follow-ups.
Free
Try the full Starter plan, free for 15 days. No card required.
₹0
- Unlimited contacts
- 0 AI messages / month
- Unlimited campaign messages / month
- Unlimited automation runs / month
- Website Chat
- Campaigns
- Appointments
- Automations
- Analytics
- CRM
- Team Members
Starter
WhatsApp CRM, sorted.
₹999per month
or ₹11,988 per year
- Unlimited contacts
- 0 AI messages / month
- Unlimited campaign messages / month
- Unlimited automation runs / month
- Website Chat
- Campaigns
- Appointments
- Automations
- Analytics
- CRM
- Team Members
- Popular
Growth
Let AI reply for you — 24x7.
₹1,999per month
or ₹21,589 per year
- Unlimited contacts
- Unlimited AI messages / month
- Unlimited campaign messages / month
- Unlimited automation runs / month
- AI Agent
- Website Chat
- Campaigns
- Appointments
- Automations
- Analytics
- CRM
- Team Members
Professional
AI that knows your whole business.
₹3,999per month
or ₹42,229 per year
- Unlimited contacts
- Unlimited AI messages / month
- Unlimited campaign messages / month
- Unlimited automation runs / month
- AI Agent
- Website Chat
- Campaigns
- Appointments
- Automations
- Analytics
- CRM
- Team Members
Prices in INR. Every new workspace starts on the Free plan — choose a paid plan anytime from Billing in your dashboard.
FAQ
Questions, answered.
The short version of how Drop Chat works.
Drop Chat is one workspace for your customer conversations on WhatsApp and your website. Your team replies from a shared inbox, an AI agent can answer customers for you, and contacts, leads, appointments, campaigns and simple automations sit right next to the conversations.
WhatsApp, through Meta's official WhatsApp Business Platform, and a chat widget on your own website. Both arrive in the same inbox. You connect your WhatsApp Business number from Settings → WhatsApp — any requirements for the account or the number itself are set by Meta, not by Drop Chat.
Once you switch it on, the AI Agent replies to incoming WhatsApp and website chat messages using the instructions and business information you add in Drop Chat. It only knows what you tell it, so keep those details up to date. Replies are AI-generated, so it's worth checking conversations regularly.
Yes. Every conversation has an AI / Human switch. Set it to Human and the AI stops replying in that conversation, so your team can take it from there — switch it back to AI whenever you like.
Yes. A contact is created automatically when a new number messages you on WhatsApp, and you can also add contacts yourself. Your team turns contacts into leads, moves them through your own pipeline stages, assigns an owner and adds notes. Appointments you book for a contact can schedule reminder follow-ups.
Create a website channel in Drop Chat and paste its one-line embed code into your site. Visitors can then chat with you from your website, and those conversations land in the same inbox as WhatsApp.
A campaign sends a WhatsApp template that Meta has approved to contacts who have opted in — contacts without recorded consent are left out. You can send right away or schedule a time. If someone replies STOP or UNSUBSCRIBE, they're marked as opted out and skipped by future campaigns.
Every new workspace starts on the Free plan. When you need higher limits, choose a paid plan anytime from Billing in your dashboard. The current plans and their limits are listed in Pricing above.
Ready when you are
Turn conversations into customers.
Bring WhatsApp and website conversations together, give your team the right context, and keep customer follow-up organized with Drop Chat.
Every new workspace starts on the Free plan.
- Conversation
- AI / Team
- Contact
- Lead
- Follow-up